After-sales support

Warranty & Returns

General guidance for customers who need help after purchasing a phone or accessory from Microtec Digital Zone.

Before requesting warranty support

Keep your invoiceBring the original invoice or proof of purchase and any warranty documentation supplied with the item.

Bring the relevant accessoriesIf the problem may involve a charger, cable, battery or supplied accessory, bring those items when practical.

Explain the fault clearlyTell us when the problem started and how it occurs. This helps inspection and warranty processing.

Need help?

Contact the showroom before travelling if you want to confirm what to bring.

071 456 7777 WhatsApp

General conditions

Warranty coverage, duration, repair procedure and replacement eligibility depend on the product, brand, supplier and warranty provider shown on the invoice or warranty documentation. Some issues may require inspection before a warranty decision can be made.

Damage caused by accidents, misuse, unauthorised modification or repair, liquid exposure, physical damage, power-related damage or other excluded causes may not be covered by a particular warranty. The exact terms supplied with the product apply.

This page provides general guidance only. It does not replace the specific warranty supplied with your product, your invoice terms, or rights that apply under Sri Lankan law.

Returns / exchanges

Return or exchange eligibility depends on the item condition, reason for return, product category and applicable warranty or supplier terms. Contact us as soon as possible if you believe there is a problem with a newly purchased item.

Data on devices

Before handing over a phone for inspection or repair, back up important data where possible and remove sensitive information. Repair or replacement processes can result in data loss.